Privacy Policy

1. Introduction

Oficio Go ("Oficio Go," "we," "us," or "our") operates a platform that connects homeowners, renters, property managers, and businesses ("Customers") with independent tradespeople and service professionals ("Professionals") for maintenance, repair, and improvement work.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, use our applications, or interact with any part of the Service. By accessing or using Oficio Go, you acknowledge that you have read and understood this policy.

2. Information We Collect

2.1 Information you provide directly

We collect information you voluntarily provide when you create an account, register for updates, complete a profile, request service, communicate through the platform, submit payment information, leave reviews, or apply as a Professional.

• Name, email address, phone number, and postal code
• Property details, profile photo, and biographical information
• Service descriptions, photos, videos, scheduling preferences, and budget ranges
• Billing information and payout details processed by authorized payment partners
• Licenses, certifications, insurance documents, and business registration details for Professionals

2.2 Information collected automatically

When you access the Service, we automatically collect operational data needed to secure, maintain, and improve the platform.

• Device information: hardware model, operating system, browser type, app version, and language settings
• Log data: IP address, access time, pages viewed, referral URL, actions taken, crash reports, and performance data
• Location data: approximate location from IP address and, when permitted, precise device location for matching and travel estimates
• Usage data: features used, search queries, interaction patterns, and frequency of use

2.3 Information from third parties

• Identity verification providers: identity checks, background screening, and fraud signals
• Licensing databases: trade license status, validity, and expiration
• Payment processors: transaction confirmation, fraud screening, and chargeback notices
• Analytics partners: aggregated usage and attribution data
• Social login providers: name, email address, and profile photo when you sign in through a third-party account

2.4 Cookies and similar technologies

We use cookies, pixels, and similar technologies to recognize you, remember preferences, understand usage, and improve the Service.

• Essential cookies: required for authentication, security, and session management
• Analytics cookies: help us understand product usage and performance
• Marketing cookies: help us measure campaigns and deliver more relevant promotion

3. How We Use Your Information

We use collected information to operate, secure, and improve Oficio Go.

• Create, maintain, and secure your account
• Match Customers with relevant Professionals based on location, trade category, availability, and job requirements
• Process bookings, payments, refunds, and guarantee claims
• Facilitate communication between Customers and Professionals
• Verify identities, licenses, insurance, and background checks
• Provide support and respond to questions
• Enforce our terms, investigate violations, and mediate disputes
• Send transactional notices such as confirmations, receipts, scheduling updates, and review requests
• Send marketing communications where permitted by law or based on your consent
• Run analytics and research to improve the Service and matching quality
• Detect fraud, security incidents, and technical issues
• Comply with legal obligations and respond to lawful requests

4. How We Share Your Information

We do not sell personal information. We share it only in limited situations needed to operate the marketplace.

4.1 Between Customers and Professionals

When a service is requested or booked, we share relevant information between the Customer and the matched Professional. This may include contact details, service address, job information, profile photo, credentials, ratings, reviews, and estimated arrival details.

4.2 Service providers

We use trusted third parties to support payment processing, fraud prevention, verification, cloud hosting, data storage, email delivery, analytics, and support tooling.

4.3 Legal requirements and business transfers

We may disclose information when required by law, to protect rights or safety, to investigate fraud or security issues, or as part of a merger, acquisition, restructuring, or sale of assets.

4.4 With your consent

We may share information for other purposes when you explicitly direct or authorize us to do so.

5. Data Retention

We retain personal information only for as long as reasonably necessary to operate the Service, comply with law, resolve disputes, enforce agreements, and keep reliable service history.

• Account data: retained while your account is active and for a period after closure where required
• Transaction records: retained to satisfy accounting, tax, and compliance obligations
• Service request data: retained to support guarantee, dispute resolution, and property history features
• Communications: retained for support, trust and safety, and service continuity
• Verification data: retained according to legal, fraud-prevention, and platform-safety requirements

6. Data Security

We use administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration.

• Encryption in transit and at rest where appropriate
• Role-based access controls and least-privilege access policies
• Security reviews, monitoring, and incident response procedures
• Secure software development and vendor management practices

7. Your Rights and Choices

Depending on your jurisdiction, you may have rights relating to access, correction, deletion, portability, restriction, objection, and withdrawal of consent.

7.1 Marketing communications

You can opt out of marketing email through the unsubscribe link or your notification settings. We may still send transactional messages related to your account and bookings.

7.2 Location data

You can disable precise location sharing through your device settings. Doing so may reduce our ability to match you with nearby Professionals or estimate travel time accurately.

7.3 Account deletion

You may request account deletion by contacting privacy@oficiogo.com. We will delete or anonymize information within a reasonable period except where retention is required for legal, payment, fraud-prevention, or dispute-resolution purposes.

8. International Data Transfers

Your information may be processed in countries other than your own. When we transfer personal information internationally, we use safeguards designed to provide an adequate level of protection under applicable law.

9. Children's Privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided information, contact privacy@oficiogo.com so we can investigate and respond.

10. Third-Party Links and Services

The Service may link to third-party sites or services that are not controlled by Oficio Go. Their privacy practices are governed by their own policies, and we encourage you to review them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are material, we may notify you by email, in-product notice, or by updating the "Last updated" date at the top of this page.

Your continued use of the Service after the effective date of an updated policy means the revised policy applies going forward.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us:

• Email: privacy@oficiogo.com
• Mail: Oficio Go, Inc. — Attn: Privacy Team